Zefiro Returns & Refunds Policy

At Zefiro, customer satisfaction is our priority. Please review our return and refund guidelines carefully:

1. Return Eligibility

You have 14 days from the delivery date to request a return or exchange. After this period, returns and refunds cannot be processed.

Items must be unused, in their original condition, and in their original packaging.

Non-returnable items:

Personalized or engraved accessories

Products purchased during sales or special promotions

2. Partial Refunds

Partial refunds may be issued in the following circumstances:

Items that are returned damaged, not in their original condition, or missing parts, when the damage is not due to our error.

Items returned after the 14-day return window.

3. Refund Process

Once we receive and inspect your returned item, we will notify you via email regarding the approval or denial of your refund.

If approved, your refund will be processed through Online Banking, and our team will guide you through the process.

4. Delayed or Missing Refunds

If you haven't received your refund:

First, check your bank account again.

Then, contact your bank, as processing times can vary.

If you've done this and still haven't received your refund, contact us at contact@shopzefiro.com or through our social media channels.

5. Sale Items

Only regular-priced items are eligible for refunds. Sale items cannot be refunded.

6. Returning Your Product

To return an item, please ship it to the address provided via email.

Return shipping costs are the responsibility of the customer and are non-refundable. If approved, the cost of return shipping will be deducted from your refund.

Delivery times for exchanged items may vary depending on your location.

7. Recommended Return Shipping Methods

We recommend using a tracked shipping service or purchasing shipping insurance to ensure safe delivery, as we cannot guarantee receipt of your returned item.

The return address will be shared with you via WhatsApp for further assistance.