Frequently asked questions

Zefiro Returns & Refunds Policy

At Zefiro, your satisfaction comes first. Please review our return and refund guidelines before submitting a request.

1. Return Eligibility

You have 14 days from the delivery date to request a return or exchange.

After 14 days, returns and refunds cannot be processed.

Items must be unused, in original condition, and in original packaging.

Non-returnable items:

Personalized or engraved accessories

Items purchased during sales or special promotional offers

2. Partial Refunds

A partial refund may be issued if:

The returned item is damaged, not in its original condition, or missing parts not due to our error.

The item is returned after the 14-day return window.

3. Refund Process

Once your return is received and inspected, you will be notified via email regarding the approval or rejection of your refund.

If approved, your refund will be processed through Online Banking, and our support team will guide you through the steps.

4. Delayed or Missing Refunds

If you haven’t received your refund:

Check your bank account again.

Contact your bank, as processing times may vary.

If the issue persists, reach out to us at contact@shopzefiro.com or through our social media channels.

5. Sale Items

Only regular-priced items are eligible for refunds.

Sale or discounted items are non-refundable.

6. Returning Your Product

Ship your return to the address provided by our support team via email.

Return shipping costs are the customer’s responsibility and are non-refundable.

If your refund is approved, the cost of return shipping will be deducted from your refund.

Delivery times for exchanged items may vary depending on your location.

7. Recommended Return Shipping Methods

We strongly recommend using a tracked shipping service or purchasing shipping insurance.

Zefiro is not responsible for lost or undelivered return parcels.

email us at: shopzefiro@gmail.com
contact us at whatsapp +92 3390019013
instagram ; @officialzefiro
facebook page ; zefiro

Delivery Information

We work quickly to process and ship your order as soon as possible. Once your order has been dispatched, you will receive an email with complete shipping details.

Estimated Delivery Time: 3–6 working days

Note: Sundays and public holidays may increase delivery time.

Your tracking ID will be shared with you via WhatsApp and Email. You can use it to track your parcel at any time, or contact our support team if you need further assistance.

Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.

Shipping Information

We offer fast and reliable delivery across Pakistan and internationally.

📦 Nationwide Shipping (Pakistan)

- Flat shipping fee: 200 PKR
- Free shipping: On all orders above 1800 PKR

🌍 International Shipping
Shipping charges for international orders are variable and depend on your destination and order weight. Our support team will share exact details during checkout or after order confirmation.