Frequently asked questions

Zefiro Returns & Refunds Policy

At Zefiro, your satisfaction comes first. Please review our return and refund guidelines before submitting a request.

1. Return Eligibility

You have 14 days from the delivery date to request a return or exchange.

After 14 days, returns and refunds cannot be processed.

Items must be unused, in original condition, and in original packaging.

Non-returnable items:

Personalized or engraved accessories

Items purchased during sales or special promotional offers

2. Partial Refunds

A partial refund may be issued if:

The returned item is damaged, not in its original condition, or missing parts not due to our error.

The item is returned after the 14-day return window.

3. Refund Process

Once your return is received and inspected, you will be notified via email regarding the approval or rejection of your refund.

If approved, your refund will be processed through Online Banking, and our support team will guide you through the steps.

4. Delayed or Missing Refunds

If you haven’t received your refund:

Check your bank account again.

Contact your bank, as processing times may vary.

If the issue persists, reach out to us at contact@shopzefiro.com or through our social media channels.

5. Sale Items

Only regular-priced items are eligible for refunds.

Sale or discounted items are non-refundable.

6. Returning Your Product

Ship your return to the address provided by our support team via email.

Return shipping costs are the customer’s responsibility and are non-refundable.

If your refund is approved, the cost of return shipping will be deducted from your refund.

Delivery times for exchanged items may vary depending on your location.

7. Recommended Return Shipping Methods

We strongly recommend using a tracked shipping service or purchasing shipping insurance.

Zefiro is not responsible for lost or undelivered return parcels.

Shipping Information

We offer fast and reliable delivery across Pakistan and internationally.

📦 Nationwide Shipping (Pakistan)

- Flat shipping fee: 200 PKR
- Free shipping: On all orders above 1800 PKR

🌍 International Shipping
Shipping charges for international orders are variable and depend on your destination and order weight. Our support team will share exact details during checkout or after order confirmation.

email us at: shopzefiro@gmail.com
contact us at whatsapp +92 3390019013
instagram ; @officialzefiro
facebook page ; zefiro

Delivery Information

We work quickly to process and ship your order as soon as possible. Once your order has been dispatched, you will receive an email with complete shipping details.

Estimated Delivery Time: 3–6 working days

Note: Sundays and public holidays may increase delivery time.

Your tracking ID will be shared with you via WhatsApp and Email. You can use it to track your parcel at any time, or contact our support team if you need further assistance.

Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.

Privacy Policy

At Zefiro, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data.

1. Information We Collect

When you visit or place an order on our website, we may collect the following information:

Full name
Phone number
Email address
Shipping address
Order and payment details (excluding card details)

2. How We Use Your Information

Your information is used to:

Process and deliver your orders
Confirm orders and provide customer support
Communicate order updates and promotional offers
Improve our website, products, and customer experience
Prevent fraud and misuse of our services

3. Data Protection & Security

Zefiro takes appropriate security measures to protect your personal information.
We do not store sensitive payment information such as credit or debit card details.

4. Sharing of Information

We do not sell, rent, or trade your personal information to third parties.
Information may be shared only with trusted service providers (such as courier companies) strictly for order fulfillment.

5. Cookies & Tracking

Our website may use cookies to enhance your browsing experience and improve website performance.
You can choose to disable cookies through your browser settings.

6. Marketing Communication

By placing an order or subscribing, you agree to receive promotional messages from Zefiro.
You may opt out of marketing communications at any time.

7. Third-Party Links

Zefiro may include links to third-party websites. We are not responsible for the privacy practices or content of those websites.

8. Your Rights

You have the right to:

Request access to your personal data
Request corrections to inaccurate information
Request deletion of your data (subject to legal and business requirements)

9. Changes to This Policy

Zefiro reserves the right to update this Privacy Policy at any time. Any changes will be posted on this page.

10. Contact Us

If you have any questions regarding this Privacy Policy, please contact our customer support team.

Terms & Conditions

Welcome to Zefiro. By accessing or purchasing from our website, you agree to be bound by the following Terms & Conditions. Please read them carefully.

1. General

Zefiro reserves the right to update, modify, or change these Terms & Conditions at any time without prior notice.
Continued use of the website after changes means you accept the updated terms.

2. Products & Availability

All products displayed on Zefiro are subject to availability.
We make every effort to display product images and descriptions accurately; however, slight variations in color or finish may occur due to lighting or screen differences.

3. Pricing & Payments

All prices are listed in Pakistani Rupees (PKR).
Prices may change without prior notice.
Any applicable discounts, promotions, or offers are subject to specific terms and may be withdrawn at any time.
Orders will only be processed after successful order confirmation.

4. Order Confirmation & Cancellation

Zefiro reserves the right to accept or reject any order at its discretion.
Orders may be cancelled if:

The product is out of stock

Incorrect pricing or information is displayed

The customer is unresponsive or provides incomplete details

5. Shipping & Delivery

Zefiro currently delivers within Pakistan only.
Delivery timelines are estimated and may vary due to courier delays, weather conditions, or unforeseen circumstances.
Free shipping or discounted shipping offers apply only when clearly mentioned.

6. Returns & Refunds

Returns and exchanges are accepted within 14 days of purchase, subject to our Returns & Refund Policy.
Items must be unused, unworn, and in original packaging.
Shipping charges are non-refundable unless the item received is damaged or incorrect.

7. Warranty & Product Care

Zefiro products are made from premium materials; however, damage caused by misuse, water exposure (where not specified), chemicals, or improper care is not covered.
Normal wear and tear is not considered a defect.

8. Cash on Delivery (COD)

For COD orders, customers are required to provide accurate contact and delivery details.
Refusal to accept delivery without a valid reason may result in future order restrictions.

9. Intellectual Property

All content on this website, including images, logos, text, and designs, is the property of Zefiro and may not be copied, reproduced, or used without permission.

10. Limitation of Liability

Zefiro shall not be held liable for any indirect, incidental, or consequential damages arising from the use of our products or website.

11. Governing Law

These Terms & Conditions are governed by the laws of Pakistan.
Any disputes shall be subject to the jurisdiction of Pakistani courts.

12. Contact Information

For any questions regarding these Terms & Conditions, please contact our customer support team. +933390019013, we dispatch all our orders from our warehouse, 290-XX phase 3 DHA.